Questions 

General information

  • What is your address?
    • West County Detention Facility Frame Shop, 5555 Giant Highway, CA. 94806
  • What is your phone number?
    • 510-262-4258
  • What are your hours of operation?
    • Monday to Thursday, 8:00 AM – 11:30 AM Pacific Time, except on Federal holidays.
  • Is there bus service available?
    • Yes, Westcat, County, Tri-delta. Please contact individual bus agencies to obtain latest bus route information.
  • Where do I park?
    • WCDF has an open parking lot for visitors at no charge.
  • Do inmates actually work on my order?
    • Yes, inmates are trained in job vocational skills that allow them to become competent in the framing industry. However, they only work on some (not all) orders based on the nature of the order and confidentiality involved.
  • Can I refer your business to anyone?
    • We only work with non-profit and governmental agencies in California. We can accept orders from private individuals that have an existing relationship with Contra Costa County Sheriff Office. 

Ordering information

  • Do you have a catalog? No, we currently do not.

    • Please refer to our website for more details.

  • What are the restrictions on what can or cannot be framed?

    • There may be some restrictions (i.e. illegal references, gang affiliation material, etc.), call for clarification.

  • Are there any size limitations of items that can be framed?

    • Anything larger than 6 foot, please contact with details.

  • How can I submit an order?

    • Email or call the Frame Shop to discuss options. Please keep in mind that no personal orders will be fulfilled until a signed order form is returned with payment.

  • Can I set an appointment to drop off an item to be framed?

    • Yes, we encourage you to set an appointment during regular business hours of operation.

  • Can my order be delivered?

    • No, we do not ship/deliver orders, all orders must be arranged to be picked up at WCDF.

  • How do I pick up my order?

    • You can arrange to have items picked up from the WCDF front lobby, please inform the Shop Manager first.

  • How do I drop off materials for framing?

    • You can arrange to set an appointment to have items dropped off with the Shop Manager. Please note, you may need to submit a 1-day clearance form, TBD.

  • How much does a frame cost?

    • Every item is customized based on customer needs and preferences, please contact us to discuss.

  • Does tax (sales) apply?

    • Yes, all items that are ordered from the Frame Shop have City of Richmond sales tax applied.

  • Do you have any promotional discounts?

    • No, but we will beat anyone’s price!

  • What forms of payment are accepted?

    • Check, money order, or agency organization number if doing business in Contra Costa County. No cash or credit cards are accepted. Please make checks payable to: Office of the Sheriff – IWF.