Call Center
Call Center Information:
Our Call Center is open Monday through Friday between the hours of 7:30 a.m. and 4:00 p.m. Contact us toll free at 1-866-901-3212. You can access account information, listen to informational messages or converse live with a DCSS representative during these hours. You will need your valid participant ID# and your social security number.
The following is a quick guide to the prompts you will hear:
During Open Phone Hours (7:30 a.m. - 4:00 p.m.) weekdays
|
After "Welcome to DCSS": |
Press |
| DCSS Office Hours, Address, Fax Number |
1, 1 |
| Payment Information incl. credit card via the web |
1, 2 |
| Website Information |
1, 3 |
| Driving Directions to DCSS |
1, 4 |
| To make an Appointment |
2, 1 |
| Information about Opening Cases & Requests for Forms |
2, 2 |
| Genetic Testing Information |
2, 3 |
| Automated Case Payment/Court Appearance Information |
4, 1 or 5 |
| To change an Address or Phone Number |
4, 2 |
| To speak to a Representative about an existing case |
4, 3 |
Evenings, Weekends, Holidays and non-phone hours
|
After "Welcome to DCSS": |
Press |
| Automated Case Payment/Court Appearance Information |
1 or 5 |
| DCSS Office Hours, Address, Fax Number |
2, 1 |
| Payment Information incl. credit card via the web |
2, 2 |
| Website Information |
2, 3 |
| Driving Directions to DCSS |
2, 4 |
Listen carefully for instructions and choose the desired prompts by pressing the appropriate number on your telephone keypad.
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